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Privacy Policy

Privacy Policy

Introduction

GameTwist is a social casino platform that provides users with access to a wide variety of Novomatic slots, table games, bingo, and skill titles via web and mobile applications. As part of our commitment to transparency and user trust, we have developed this Privacy Policy to outline how we collect, store, use, and protect your personal information.

Personal Information Collection

When you register an account with us, we may collect various types of personal information, including:

  • User name or alias
  • Email address
  • Date of birth
  • Password (hashed for security)
  • IP address and device information

We also collect usage data and analytics to improve our services. This includes:

  • Device type, operating system, browser details
  • Login history and activity tracking
  • Game participation and performance metrics

Account Registration Information

During account registration, we require certain information from you to create a secure user profile. Please note that your email address is used as the primary contact for our platform.

  • Email addresses are verified upon registration.
  • Users can change their username at any time through the settings menu.

Device and Browser Information

We may collect device-specific data, including:

  • Device type (e.g., smartphone, tablet)
  • Operating system
  • Browser details

This information helps us ensure compatibility with various devices and improve our overall user experience.

Cookies and Tracking Technologies

To enhance your visit to our platform, we use cookies and other tracking technologies that enable functionality like authentication, session management, and analytics. These tools do not store sensitive personal data or reveal any identifiable details about you.

  • Our website uses essential cookies for log-in purposes.
  • Analytical cookies provide us insights into user behaviour on the site (e.g., click-through rates).

Communication Preferences

We respect your preference to receive communication from our platform:

  • By default, we do not send promotional emails or push notifications unless you opt-in specifically during sign-up.
  • Users can adjust their notification preferences via profile settings.

Data Storage and Retention

All user data is stored on secure servers that adhere to industry-standard security protocols (SSL/TLS encryption). Data retention periods vary depending on the specific service or regulation:

  • Session logs: 6 months
  • Account information: until account deletion or inactivity

Upon request, we will delete your personal details from our systems according to applicable data protection regulations.

Security and Account Protection

GameTwist prioritizes maintaining a safe environment for all users. We implement various measures to protect user accounts:

  • Password hashing (salting) secures account authentication
  • Two-factor authentication can be enabled by the user

User Rights Regarding Personal Data

You have several rights regarding your personal data, which you may exercise at any time through our platform or in writing via email or postal mail.

  • Access and inspection of stored information
  • Correction or deletion requests for incorrect/irrelevant information
  • Restricting processing for specific purposes (e.g., marketing)
  • Withdrawal of consent

To request assistance with user rights, please contact us v

Age Restrictions

We are committed to protecting minors. GameTwist only provides content suitable for adult users:

  • Users must be at least 18 years old to register an account.
  • If you suspect abuse or misuse of our service by a minor, notify us immediately.

Compliance with Applicable Privacy Regulations

GameTwist complies with relevant data protection regulations and guidelines within the jurisdiction where we operate. Current laws may change; if new regulations apply, we will update this Policy accordingly.

Platform Monitoring for Security and Fraud Prevention

We employ various methods to maintain a secure environment:

  • Analytical tools monitor user behaviour (e.g., anomaly detection).
  • Our moderation team works diligently to identify suspicious activity.
  • Regular platform audits are conducted by internal teams and external auditors.

All data collected through our site is used only in accordance with this Policy. By accessing the GameTwist website or using our services, you confirm your agreement with the terms outlined within this document.

Changes and Updates

We will review and update this Privacy Policy periodically to reflect changes in industry best practices, applicable laws, or business operations.