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Terms & Conditions

GameTwist Terms and Conditions
1. Acceptance of the Terms

By accessing, using, or registering for a GameTwist account ("Account"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not accept these Terms, please leave this website immediately.

2. Eligibility Requirements

To use our platform, you must:

  • Be at least 18 years old (or the minimum age required in your jurisdiction).
  • Comply with all applicable laws and regulations.
  • Not be prohibited from using gaming services under the laws of any jurisdiction.

3. Minimum Age Requirements

You must be at least 18 years old to use our platform. If you are underage, please do not attempt to register for an Account or use this website.

4. Geographic Restrictions

We reserve the right to restrict access to our platform in certain countries or regions. By accessing and using this site, you acknowledge that:

  • You may be accessing content from a country where laws on gaming services differ.
  • We are not responsible for ensuring compliance with all applicable laws and regulations.

5. Account Registration Rules

To register an Account:

  1. Fill out the registration form accurately and completely.
  2. Provide valid contact information, including email address and phone number (if required).
  3. Confirm your email address by clicking on a confirmation link sent to you.
  4. Set up account security questions and answer them correctly.

6. One-Account-Per-User Policies

You may only have one Account at any time. Attempting to register multiple Accounts using different identities will be considered as multi-accounting, which is prohibited (see section below).

7. Identity Verification and KYC

To ensure the security of our platform:

  • We reserve the right to request identification documents for verification purposes.
  • You are responsible for maintaining accurate and up-to-date account information.

8. Account Accuracy Obligations

You must provide accurate, complete, and true information when registering an Account or updating your profile.

9. Account Security Responsibilities

To maintain a secure environment:

  1. Choose strong passwords and keep them confidential.
  2. Do not share login credentials with anyone.
  3. Use two-factor authentication where available (if required).

10. Restricted Behaviour and Prohibited Activities

The following actions are prohibited on our platform:

  • Multi-accounting or account sharing
  • Cheating, hacking, or attempting to manipulate game outcomes
  • Deposit-only accounts without wagering requirements fulfilled
  • Using software or tools to simulate gameplay
  • Exposing your Account credentials for public access.

11. Bonus and Promotion Rules

  1. Offers are subject to change without notice.
  2. Bonuses may be offered in the form of virtual currency (e.g., Twists).
  3. Wagering requirements must be met within the specified time period (if any) before withdrawing bonus funds or related winnings.

12. Wagering and Gameplay Conditions

  1. You must adhere to these Terms when placing bets or participating in gameplay.
  2. The platform reserves the right to change game rules, terms of service, or payout ratios at its discretion.

13. Bonus Abuse Prevention

If we suspect bonus abuse (e.g., exploiting loopholes for personal gain), we reserve the right:

  1. Cancel your Account and forfeit all bonuses related thereto.
  2. Revoke any associated deposits (in whole or part).

14. Deposits and Withdrawals

If supported by our platform, the following conditions apply to deposits and withdrawals:

  • The deposit methods available are clearly outlined on this website.
  • You must comply with applicable laws regarding deposit limits and withdrawal procedures.

15. Verification Before Withdrawals

For some jurisdictions or at your request:

  1. We reserve the right to perform identity verification before processing a withdrawal.
  2. Such processes may include documentation of identification, proof-of-income, or other relevant materials (as required by law).

16. Processing and Review Procedures

Withdrawal requests will be reviewed in accordance with these Terms. The time frame for reviewing each request varies depending on the jurisdiction.

17. Responsible Gambling Expectations

We encourage all users to maintain a responsible approach when playing:

  1. Never wager more than you can afford.
  2. Take regular breaks and monitor your gaming habits (use of built-in tools is advised).
  3. If experiencing difficulties, please contact support for guidance on setting limits or self-exclusion.

18. Self-Exclusion and Account Restrictions

To assist with responsible gaming:

  • You may request a cooling-off period by contacting our customer support team.
  • For more serious cases (e.g., compulsive betting), we can help you with complete account restriction.

19. Game Fairness and RNG Systems

Our platform uses certified Random Number Generators ("RNGs") for game outcome generation:

  1. This ensures the integrity of gameplay outcomes is ensured by a reliable, externally verified algorithm.
  2. For real-money sites, such services are subject to external audits from reputable organizations.

20. Technical Interruptions or Voided Gameplay

In exceptional circumstances:

  • We may need to temporarily suspend our service due to technical issues or other unforeseen reasons.
  • All gameplay affected during such disruptions is void and will not be re-played.

21. Suspension or Closure of Accounts

If we discover any non-compliance with these Terms, including but not limited to the provisions above:

  1. Your Account may be suspended while investigations proceed.
  2. If abuse or malicious conduct is verified, your entire account (including associated deposits) will likely be forfeited.

22. Intellectual Property and Platform Ownership

All intellectual property rights in our platform remain with Novomatic Group entities ("we").

23. Limitation of Liability

To the extent permitted by law:

  1. We exclude all warranties regarding fitness for purpose, merchantability, or otherwise.
  2. In no event will we be liable for any consequential damage (whether direct, indirect, special, incidental, punitive).

24. Modification of Terms

We reserve our right to change these Terms at anytime with effect from the date they are uploaded:

  1. When material changes occur in law affecting gaming services worldwide.
  2. As a necessary measure to protect business continuity and compliance.

25. Contact or Support Guidance

For assistance, please refer any concerns you may have about account-related matters:

  1. Review our Frequently Asked Questions (FAQs) section for answers on various topics (GameTwist).
  2. Use the contact email support form provided in your Account dashboard.
  3. For more urgent requests, use phone numbers specified during registration.

26. Applicable Licensing or Regulatory Oversight

Wherever required by applicable law:

  • Compliance with relevant regulatory frameworks may be necessary for access and functionality of this website.
  • If unsure about whether local regulations apply to you, please review your country's gaming laws prior to proceeding.